Payment help
Email is the formal channel for payment, refund, privacy, and account support. Discord is community support.
Contact
For payment, refund, privacy, or account questions, email [email protected] .
Refunds
Unused purchased PocoPoints can be refunded within 14 days. Consumed PP, earned PP, free PP, failed payments, canceled payments, and expired payments are not refundable.
Community
Join the Discord for community updates and development discussion.
Refund requests
Include your account email or Twitch name, purchase date, Mollie payment reference if available, PP bundle, reason for the request, and whether any purchased PP has been used. Refund requests are reviewed manually and approved refunds are processed through Mollie.
Payment statuses
Open means checkout is not finished yet. Paid means Mollie confirmed the payment and PP can be credited. Failed, canceled, and expired payments do not add PP.
Business identity
- Trade name
- Poco Loco
- Legal entity
- Broken Chair Media
- Address
- Pioentulp 71, 2182AN Hillegom, The Netherlands
- KvK
- 92814506
- VAT
- NL004979133B33