Support
Support
Payment help
Email is the formal channel for payment, refund, privacy, and account support. Discord is community support.
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Contact
For payment, refund, privacy, or account questions, email [email protected] .
Refunds
Mollie purchases of unused PocoPoints can be submitted for refund review within 14 days. Steam Wallet refunds follow Steam's process, and Microsoft Store refunds follow Microsoft's process. Provider rules and mandatory consumer rights continue to apply. Microsoft Store refund guidance .
Community
Join the Discord for community updates and development discussion.
Refund requests
Include your Poco Loco profile, purchase date, payment provider, provider reference if available, PP bundle, reason for the request, and whether any purchased PP has been used. Mollie requests are reviewed manually. For Steam Wallet or Microsoft Store purchases, use the originating provider's refund process. Contact us if your purchase succeeded but PocoPoints are missing. Never send passwords or payment-card details.
Payment statuses
Paid means the originating payment provider confirmed the purchase and PP can be credited. Open, pending, or initiated payments are not complete. Failed, canceled, denied, expired, and unfinalized payments do not add PP.
Business identity
- Trade name
- Poco Loco
- Legal entity
- Broken Chair Media
- Address
- Pioentulp 71, 2182AN Hillegom, The Netherlands
- KvK
- 92814506
- VAT
- NL004979133B33